What do I do if my Medicare Advantage plan says "no" to the care I need?

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Last Update: March 11, 2011

If your Medicare private health plan (HMO, PPO, PFFS) refuses to provide care that you need, you should appeal the decision. Appealing is easy and free. If you receive a denial in the mail from your private plan, you should follow the instructions on the letter to start the appeals process.

You can receive a denial of payment after you receive a service, or you can receive a denial before you receive the service. The timeline for the appeals process is different depending on whether or not you have already received the service.

    For more information on appealing Medicare private health plan denials, click on the related link in the GO TO box.

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GO TO
What to do if your HMO doctor refuses to provide you care or refuses to refer you to a specialist

You have a Medicare Advantage plan and your home health agency, skilled nursing facility, hospice agency or comprehensive outpatient rehabilitation facility wants to end your care

Your appeal rights if you feel you are being asked to leave the hospital too soon

 
LINKS
Independent Review Entity (IRE)

MyMedicare.gov: Access your Medicare information

Directory of Quality Improvement Organizations by State

The National Committee for Quality Assurance (NCQA)

State Health Insurance Assistance Program (SHIP) Directory

 
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