Course 1: Medicare Part A (Hospital Insurance)

In this course, you will learn about the coverage and costs under Original Medicare Part A, also known as hospital insurance. You will learn about key areas of Part A coverage: inpatient hospital care, skilled nursing facility care, home health care, and hospice care. We’ll also explore cost components for Part A, including what constitutes premium-free Part A for beneficiaries or their spouses based on work history, what determines a benefit period and how the Part A deductible applies to each period, and how coinsurances may apply for Part A-covered services, depending on what type of service is received.

After taking this course, you will be able to:

  • Identify the services Part A covers
  • Understand when Part A will cover those services
  • Explain the three Part A costs: premiums, deductibles, and coinsurances

This course contains the following features:

  • Interactive activities and knowledge quizzes
  • Automatic course bookmarking so learners can continue where they left off
  • Review tests at the end of every course – 80% or higher mark to pass the course and download a certificate of completion
  • Educational content vetted by a team of national experts at Medicare Rights Center
  • Closed captioning
  • An array of printable supplementary tools and fliers

Course 2: Medicare Part B (Medical Insurance)

In this course, you will learn about the coverage and costs under Original Medicare Part B, also known as medical insurance. You will learn about key areas of Part B coverage: outpatient care, doctors’ services, preventive care, home health care, and durable medical equipment. We’ll also explore how the Centers for Medicare & Medicaid Services set the Part B premium and deductible each year. Finally, we’ll talk about how copays/coinsurances vary depending on the type of service a beneficiary receives and whether the provider is a participating, non-participating, or opt-out provider.

After taking this course, you will be able to:

  • Identify the services Part B covers
  • Understand when Part B will cover those services
  • Explain the three Part B costs: premiums, deductibles, and coinsurances

This course contains the following features:

  • Interactive activities and knowledge quizzes
  • Automatic course bookmarking so learners can continue where they left off
  • Review tests at the end of every course – 80% or higher mark to pass the course and download a certificate of completion
  • Educational content vetted by a team of national experts at Medicare Rights Center
  • Closed captioning
  • An array of printable supplementary tools and fliers

Course 3: Medicare Part D (Prescription Drug Benefit)

This course addresses Medicare Part D, the part of Medicare that covers most outpatient prescription drugs either through a stand-alone Part D plan or included in a Medicare Advantage Plan. You will learn how each Part D plan covers different drugs on its formulary, take a closer look at the drugs Part D and Part B cover, and find out which drugs are excluded from Medicare coverage. The course also details the cost structure of Part D plans, particularly the way premiums, deductibles, and copay/coinsurance amounts can vary, depending on the plan. We provide detailed explanations and examples to illustrate the four different phases of Part D coverage in any given calendar year: the deductible phase, the initial coverage period, the donut hole or coverage gap, and catastrophic coverage. We will also explore common coverage restrictions, including prior authorization, quantity limits, and step therapy. Finally, we’ll introduce Medicare Plan Finder, an online tool that helps individuals compare and find a Part D plan that works for them.

After taking this course, you will be able to:

  • Identify which types of drugs Part D does and does not cover
  • Understand Part D costs and coverage throughout the year
  • Explain coverage restrictions that Part D plans can place on covered drugs
  • Use Plan Finder to choose a drug plan

This course contains the following features:

  • Interactive activities and knowledge quizzes
  • Automatic course bookmarking so learners can continue where they left off
  • Review tests at the end of every course – 80% or higher mark to pass the course and download a certificate of completion
  • Educational content vetted by a team of national experts at Medicare Rights Center
  • Closed captioning
  • An array of printable supplementary tools and fliers

Course 4: Medigaps

This course focuses on Medigaps, also known as supplemental insurance plans or policies, which work with Original Medicare and pay some or all of the costs that Medicare does not cover, such as deductibles, coinsurance, and copayments. You will learn about the 10 different standardized Medigap policies, labeled A through N, and explore how different lettered plans may offer different levels of coverage, but all plans under the same letter—regardless of the insurer issuing them—must offer the same level of coverage. You’ll see how premium costs can vary widely from insurer to insurer, depending on if the plan uses community-rated, attained-age-rated, or issue-age-rated pricing. Finally, you will find out when an individual can purchase a Medigap and learn about the guaranteed issue right.

After taking this course, you will be able to:

  • Explain what a Medigap is
  • Determine when a beneficiary has the right to buy a Medigap
  • Identify the different types of Medigaps

This course contains the following features:

  • Interactive activities and knowledge quizzes
  • Automatic course bookmarking so learners can continue where they left off
  • Review tests at the end of every course – 80% or higher mark to pass the course and download a certificate of completion
  • Educational content vetted by a team of national experts at Medicare Rights Center
  • Closed captioning
  • An array of printable supplementary tools and fliers

Course 1: Original Medicare Appeals

A person with Medicare will file different types of appeals depending on the type of service they receive and the type of coverage they have. In this course, we will talk about Original Medicare appeals, which beneficiaries may file if they are denied a health care service or item and think that it should be covered. You will learn about the five steps of filing a standard appeal and also how to file an expedited appeal for hospital and non-hospital care.

After taking this course, you will be able to:

  • Identify when a beneficiary may start an Original Medicare appeal
  • Explain the difference between Original Medicare standard and expedited appeals
  • Navigate expedited appeals for ending hospital care and ending non-hospital care
  • Understand the steps in the different Original Medicare appeal processes

This course contains the following features:

  • Interactive activities and knowledge quizzes
  • Automatic course bookmarking so learners can continue where they left off
  • Review tests at the end of every course – 80% or higher mark to pass the course and download a certificate of completion
  • Educational content vetted by a team of national experts at Medicare Rights Center
  • Closed captioning
  • An array of printable supplementary tools and fliers

Course 2: Medicare and Hospital Discharge Planning

This course reviews the hospital discharge process for Medicare beneficiaries, and the role of health care providers in this process. We will outline Medicare’s requirements for discharge evaluations and discharge plans, and discuss how to help patients effectively implement their plans.

Course 3: Medicare and Post-Hospital Care

This course covers Medicare costs and coverage of post-hospital care, namely outpatient therapy services, skilled nursing facility care, home health care, and hospice care that a patient might receive post-discharge. You will learn how Original Medicare and Medicare Advantage plans cover each type of care.

Medicare and End-Stage Renal Disease (ESRD)

This course provides information on Medicare for individuals with End-Stage Renal Disease (ESRD). ESRD Medicare has different rules than Medicare due to age or disability, and this course highlights those distinctions. In this course, you will learn about the eligibility, enrollment, and coverage rules for ESRD Medicare. The course also details the 30-month coordination period for ESRD Medicare beneficiaries. Additionally, you will learn about coverage of ESRD treatments and immunosuppressant drugs. Finally, the course explores how Medicare Advantage plans, Part D plans, and Medigap policies work for individuals with ESRD Medicare.

Course 5: Medicare Advantage Plans

This course addresses the basics of Medicare Advantage (MA) Plans, a private insurance alternative to Original Medicare that must cover the same baseline benefits as Original Medicare. We’ll see how MA Plans can use networks of providers and service areas, require referrals for specialists, include additional benefits not covered by Original Medicare, and affect a beneficiary’s out-of-pocket costs. You’ll learn about several different types of Medicare Advantage Plan, such as health maintenance organizations and Special Needs Plans, and find out the services that plans must cover and how they may charge different costs or impose different terms than Original Medicare. Finally, we’ll explore beneficiary rights and protections in MA Plans and how these are enforced through grievances and appeals.

After taking this course, you will be able to:

  • Explain how Medicare Advantage is different from Original Medicare
  • Identify the main types of Medicare Advantage Plans
  • Understand the basics of what Medicare Advantage Plans cover, and at what costs
  • Discuss how and when to file a formal complaint, called a grievance

This course contains the following features:

  • Interactive activities and knowledge quizzes
  • Automatic course bookmarking so learners can continue where they left off
  • Review tests at the end of every course – 80% or higher mark to pass the course and download a certificate of completion
  • Educational content vetted by a team of national experts at Medicare Rights Center
  • Closed captioning
  • An array of printable supplementary tools and fliers

Medicare Assistance Programs in New York

Description

The information in this course applies to New York State only. For information about Medicare assistance programs on a national level, refer to Level 4, Course 4: Medicare Assistance Programs.

This Special Topics Course provides detailed information about how Medicare beneficiaries in New York State can qualify for and enroll in programs to help save them money on their Medicare costs. You will learn how to screen and help clients apply for the Medicare Savings Program (MSP), Extra Help, and Elderly Pharmaceutical Insurance Coverage (EPIC).

Learning Objectives

After taking this course, you will be able to:

  • Describe Medicare basics
  • Determine if an individual is eligible for programs that can help with their Medicare costs
  • Complete and submit applications for Medicare Savings Programs (MSPs), Extra Help, and Elderly Pharmaceutical Insurance Coverage (EPIC)


Features

  • Interactive activities and knowledge quizzes
  • Automatic course bookmarking so learners can continue where they left off
  • Review tests at the end of every course – 80% or higher mark to pass the course and download a certificate of completion
  • Educational content vetted by a team of national experts at Medicare Rights Center
  • Closed captioning
  • An array of printable supplementary tools and fliers
  • Responsive design that allows access from desktops, laptops, tablets, and mobile devices