Problem:

Ms. L is 92 years old and has Original Medicare. She needed help paying for her Medicare Part B and applied for a Medicare Savings Program (MSP). A few months later she received a letter saying she qualified for the Qualified Individual (QI) program, which pays the Part B monthly premium but, a year later, the Part B premium was still being deducted from her monthly Social Security check.

What To Do:

Ms. L contacted her local Medicaid office and discovered that the record that she qualified for QI was misdirected. The Medicaid office correctly directed the application. The next month, Ms. L received a check for past Part B premiums that the QI program should have covered, and the monthly Part B premium is no longer being deducted from her Social Security check.

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